Customer Satisfaction

Steinway & Sons exclusive authorized dealers set the standard for customer care worldwide.

Standard of Excellence Customer Code

To provide every customer with a positive, unique and memorable piano shopping experience.
To treat every customer in a courteous and professional manner.
To present our products in a showroom environment which is comfortable, relaxed and welcoming.
To answer every customer question in an honest, informative and thorough manner.
To perform a professional, delivery and set up which is respective of the customer's personal environment.
To ensure all follow-up service is carried out efficiently and professionally through knowledgeable and experienced technicians.
To maintain a continuous and supportive relationship with every customer who becomes a member of the Steinway family.